Refund policy

Return & Refund Policy

Last updated: [Month Day, Year]

At Ripple & Fin, every piece is custom-made just for you — your boat, transformed into art. Because each canvas is created specifically from your uploaded photo and approved artwork, our return and refund process works a little differently than a standard retail store. Here's exactly what to expect.

Custom, Made-to-Order Products

All Ripple & Fin wall art is produced on demand after you approve your personalized AI-stylized preview. Because each canvas is one-of-a-kind and created specifically for you, we are unable to accept returns or exchanges for buyer's remorse, sizing preference, or change of mind once production has begun.

Your Approval Matters

Before your canvas goes into production, you'll see and approve an AI-generated preview of your artwork in your chosen style (Watercolor, Oil Painting, Pencil Sketch, or Blueprint). We produce your piece exactly as shown in that approved preview, so please review it carefully — colors, cropping, and style — before confirming your order.

Order Cancellations

Because production typically begins shortly after your order is placed, we can only accommodate cancellation requests within 4 hours of purchase. Once your piece has entered production, we're unable to cancel or modify the order.

To request a cancellation, email us at rippleandfin@gmail.com with your order number as soon as possible.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every canvas we produce. If your piece arrives damaged, defective, or different from the artwork you approved, we'll make it right at no cost to you.

To qualify for a free replacement:

  • Contact us within 30 days of delivery
  • Include your order number
  • Include clear photos of the damaged item, the packaging, and the shipping label

Once verified, we'll produce and ship a replacement free of charge. If a replacement isn't possible, we'll issue a full refund to your original payment method.

What's Not Covered

Since every canvas is custom-produced from your approved artwork, the following are not eligible for return or refund:

  • Change of mind after approving your preview
  • Minor variations in color between your screen and the printed canvas (natural printing variance)
  • Errors in the photo, cropping, or style selection that were approved by the customer prior to production
  • Orders reported more than 30 days after delivery

How to Request a Replacement or Refund

  1. Email rippleandfin@gmail.com with your order number and a brief description of the issue
  2. Attach photos if the item arrived damaged or defective
  3. We'll respond within 1–2 business days with next steps

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund to your account.

Questions?

We want you to love the way your boat looks on the wall. If anything's not right, reach out — we're a small, family-run team and we'll work with you personally to fix it.

rippleandfin@gmail.com